• Improve communication skills: language competence, active listening, digital competences and use of social media;
  • Create a friendly environment and promote a positive communication, interaction and relationships with patients and their family;
  • Develop intercultural communication, and culturally sensitive and compassionate care and relationships with the patient and their family, based on respect, acceptance, mutual trust and empathy;
  • Learn to cooperate in a team, in a multicultural context.

Learning Tools

  1. Intercultural Communication
  2. Culturally sensitive compassion, respect and acceptance
  3. Client (and family) involvement
  4. Working in multicultural teams